- What currencies are supported at launch?
- CAD as the source. USD, EUR, GBP, JPY, AUD, MXN, CHF, HKD, SGD as destinations at launch. If a supplier you pay is in a corridor outside this list, talk to us at hello@turingdock.com so we can prioritize. New corridors typically take two weeks once we open the conversation with our infrastructure partner.
- When exactly does the FX rate lock, and what rate do I get?
- The rate locks the moment you tap Issue on the PO (not at payment time). The rate is the interbank mid-market rate at the moment of lock, with no markup added by TuringDock. Between lock and payment we hold the FX exposure; you pay the CAD amount frozen at lock. If FX moves in your favor between lock and pay, the gain is yours; if it moves against you, you're protected.
- Does the supplier need to install or sign up for anything?
- No. Funds arrive at the supplier via their normal banking infrastructure as an inbound wire. From the supplier's perspective, nothing changes about how they receive payment: they see a deposit hit their account with our payment reference (typically the PO number) in the memo line. The supplier doesn't know or need to know about TuringDock or the rail.
- What are the cut-off times for same-day settlement?
- Typical cut-offs: 11am ET for European corridors (EUR, GBP, CHF), 1pm ET for USD, 9pm ET for APAC same-day (JPY, HKD, SGD, AUD). Orders submitted after the cut-off settle next business day. The Pay button in the UI surfaces the live cut-off for the destination corridor so you know before confirming.
- What does KYB onboarding look like for my company?
- One-time flow at the start. Workspace admin provides: legal name, business address, jurisdiction of incorporation, directors + their basic identity info, beneficial owners over 25%, source of funds, and the CAD bank account we'll debit from. Standard Canadian SMB profile. Most workspaces are approved within one business day. After approval the funding account stays attached; you don't re-do KYB for each payment.
- How do I add a supplier so I can pay them?
- Open the supplier's node in the canvas, tap “Add bank details for payment.” Capture bank name, account number (or IBAN), SWIFT/BIC, beneficiary address. Verified on first payment; reused for every PO to that supplier from then on. Bulk import from CSV or from your existing supplier directory is available for getting started.
- How does reconciliation work back to my books?
- Three layers, all automatic. (1) The PO record flips from issued to paid the moment funds confirm. (2) The Money page's AP aging recalculates. (3) If accounting is connected, the supplier payment pushes to QuickBooks or Xero against the matching bill with the exact FX rate. Alan also posts a one-liner in your Slack with settlement timestamp and bank-equivalent savings. No queue to clear on Friday.
- What happens if a payment fails or is delayed?
- Failures (typically beneficiary detail mismatches or KYB-side flags) are surfaced inline on the PO with the upstream error verbatim and a one-tap retry once the issue is fixed. Funds never leave your account on a failed payment. Delays past expected settlement (rare on supported corridors) trigger an Alan DM and a Money-page banner so you and the supplier aren't in the dark.
- Is the rail live?
- Currently in private preview with the first cohort of Canadian manufacturers. The savings-panel + Enroll-in-beta CTA on every supplier inside the workspace records your interest; when your workspace is enrolled, the “Enroll in beta” button on supplier nodes morphs to “Pay this PO” in the exact same spot. To join the first cohort, reach out at hello@turingdock.com.
- Is TuringDock a bank?
- No. The payment rail runs on a licensed infrastructure partner with the necessary banking relationships and regulatory licenses in Canada, the US, and supplier-side jurisdictions. TuringDock owns the MRP layer, the rate-lock UX, the per-PO integration, and the reconciliation back into your workspace and books; the actual money movement is provided by partners. Structurally similar to how Wise or Stripe operate.