Forward a customer email. The quote is already drafted.

You hit Forward in your inbox and add quotes@your-workspace.turingdock.com. That's it. The bot pulls the original sender as the customer (not you), parses the body and any text attachments, and matches each requested item to your inventory catalog.

What it can match confidently becomes line items on a draft Quote with prices pre-filled from your standard sell prices. What it can't match goes into a "needs review" section on the same draft, never silently dropped.

New customer? The bot creates a record with status pending review so you know it's auto-created. Existing customer? Matched by contact email, then domain, then exact name, in that order. The quote drops onto the customer node on your canvas where every other order with that customer lives.

Open the customer modal, hit Accept, and the Quote becomes a live order with allocation kicked in. Same single-screen workflow as quotes you take by phone.

We persist the email thread itself, not just the parsed data. When you hit Email Quote (or Email Invoice, or Email PO) the bot drafts the body using your prior thread context, attaches the branded PDF, and logs the outbound message into the same thread. The next inbound parse picks up the full history automatically.

Lost the original email? Open the customer modal and scroll. Every drafted quote, every sent invoice, every reply is in one place.